Queue Management System

The concept of queue management system is to ease the customer’s perils at places like hospital, Banks, Airline, and public service halls etc., where large number of people gathers for related services.

The problem of serving customers in a specific sequence at business or public establishments has been solved in many different ways. Depending on available resources and technology, various mechanical, electronic and computerized systems have been designed and implemented.

The first objective of any queue management system is to achieve a better quality of service to customers. In its most basic form, a queue management system will issue a queue ticket to an arriving customer and later call the ticket when service is available, eliminating the need to stand in line while waiting. In this way, queue management systems help to provide comfort as well as fairness to customers, by allowing them to maintain their position in the queue while they are seated comfortably or engaged in constructive activity.

Modern queue management systems attempt to do more than that. Through the use of computerized systems, they help the management by producing statistical reports on information such as arrival rates and patterns, waiting and service times, and default and reneging cases. Based on these statistics, the optimal use of resources can be achieved, helping the trade-off between service quality and service cost. The latest Internet-enabled systems allow remote system monitoring, report generation and system configuration across an Internet/LAN link.

Upon arrival at the designated place, the customer collects a queue ticket from a ticket vending machine by pressing the appropriate button relating to the required service. The queue number is automatically entered in the sequence of arrival. The customer can then be seated comfortably and wait for their token number to be called. In the counter rooms, the attending staff is fed the token numbers sequentially. They press the designated key to call the waiting customer from the queue. The called queue number and counter number are displayed on the main display and counter display. The number blinks, and the buzzer is activated to call for the attention of the customer. The customer with the displayed queue number can then proceed to the counter for the desired service.

  • The system provides customers with the comfort of a quiet and pleasant environment during waiting.
  • Can generate various statistical reports for tracking and forecasting customer flow, and monitors staff performance.
  • It enables less stressful working conditions for staff.
  • Removes crowding at the counters.
  • And enhances security and clarity of operation for the general public.

The Benefits & Advantages

  • Provide "Dynamic Queuing" using FIFO thereby ensuring serviced as per their process initiation time
  • Enabled & empowered the technicians/ consultants to seamlessly integration
  • Ensured bottlenecks removal and optimal utilization of all centers
  • Real-Time updates available on the service times and Turn around Time (TAT).
  • Real-Time view on the total number of customer across various stages of the process
  • Real-Time Reports on:
  • entry/ exit time for the entire process
  • Daily / Hourly report on the count of each center
  • Time spent at each center
  • Current queue status at each center

Addsoft Technologies Pvt. Ltd.

  • Plot No : 647/2219, At: Nuapatna, Telengapentha
    Cuttack-754001, Odisha, India
  • addsoft@addsofttech.com
  • +91-671-2356 501 / 502, 011-41325589